Terms & Conditions
Thread and Film · threadandfilm.com/terms-and-conditions/ · Last updated: November 8, 2026
The rules for ordering custom DTF and UV DTF transfers from Thread and Film, in plain English.
Quick summary
This summary is here to help you find your way. It doesn’t replace the full terms below, which apply if anything here differs.
Jump to section 13 sections
1. Agreement to terms
1.1 Who we are
Thread and Film (“we”, “us”) prints custom DTF and UV DTF transfers at 4127 Hollister St. Suite H, Houston, TX 77080. “You” means the person or business placing the order.
1.2 When these terms apply
These terms apply to every order placed on threadandfilm.com. You accept them when you tick the terms box at checkout and place your order. If you don’t agree, please don’t place an order.
1.3 Other policies that form part of these terms
Our Refund & Reprint Policy and Privacy Policy are part of these terms. If they ever conflict, the policy written for that subject applies (the Refund & Reprint Policy for refunds, reprints and cancellations, the Privacy Policy for personal data); otherwise these terms apply.
2. Ordering and payment
2.1 Prices
Prices are shown on each product page and in your cart before you pay. Uploaded transfers are priced by size; gang sheets are priced by sheet size. Sales tax and shipping are added at checkout.
2.2 Payment
Payment is taken in full when you place your order, using the payment methods shown at checkout.
2.3 Order confirmation
We email a confirmation when your order is placed. We may cancel an order and refund you in full if we can’t produce it, if the price shown was clearly wrong, or if the artwork falls under section 3.4.
3. Artwork ownership and license
3.1 You keep ownership
Artwork you upload, or build in our Gang Sheet Maker, stays yours. We never claim it, sell it or reuse it.
3.2 You confirm you have the rights
By uploading a file you confirm that you own it, or have permission to print it, including any logos, characters, photos, fonts and trademarks in it.
3.3 The permission you give us
You give us permission to use your files only to check, produce, ship and support your order, and to reprint it if needed. How we store files is covered in our Privacy Policy.
3.4 Designs we may refuse
We may refuse or cancel any order whose artwork we believe infringes someone else’s rights, or is offensive or illegal. If we cancel for this reason, we’ll refund the full amount you paid.
3.5 Claims about your artwork
If someone makes a claim against us because of artwork you supplied, you agree to be responsible for it, including our reasonable costs of dealing with it.
4. File requirements and responsibility
4.1 We print what you send
We print your files exactly as supplied. We don’t redesign artwork, fix typos, remove backgrounds or repair low-resolution images, unless you add Design Check and it covers the issue.
4.2 Resolution and DPI warnings
The upload page reads every file’s resolution at its print size. Files below 96 DPI can’t be uploaded. Files below 300 DPI show a warning.
If you proceed past a resolution warning
You can still order the file, but you accept how it prints. Low-resolution prints are not eligible for a reprint or refund (Refund Policy 3.1), unless the file passed Design Check and printed poorly because of a resolution or sizing problem Design Check should have caught (Refund Policy 4.3).
4.3 File types, size and orientation
Accepted file types and the maximum print width are listed on each upload page. Don’t mirror your artwork: DTF and UV DTF print right-reading. Transparent backgrounds print as clear; anything else in the file prints.
4.4 Uploaded files expire
Files you upload are kept for 15 days from upload. Once your order is paid they move to our order storage; files still unpaid after that are deleted, and you’d need to upload them again. How we keep the files of a paid order is in our Privacy Policy.
5. Design Check service terms
5.1 What it is
Design Check is an optional service, offered at checkout for $10.00 per order, in which our team reviews your uploaded files before printing. It applies only to files uploaded in that order, not to gang sheets.
5.2 What we check
- Resolution at the size you ordered
- Sizing against the dimensions in your order
- Print readiness, such as unwanted backgrounds or edges that may print badly
If we find a problem, we’ll fix what we can, such as removing a background or cleaning up edges, and print it. If a fix would change your design, or the file can’t be fixed, we’ll email you before printing.
5.3 What it doesn’t cover
Spelling, wording, design choices, colour matching and whether you have the rights to the artwork remain your responsibility.
5.4 If you decline it
We print your files as submitted, and you accept responsibility for the final output. How Design Check affects reprints is in Refund Policy section 4.
6. Production and turnaround times
6.1 Estimates, not guarantees
Orders usually go into production within one business day. Orders placed before the daily cutoff shown at the top of the site usually start production that business day. These times are estimates, not guarantees.
6.2 What can delay an order
- Waiting on your reply to a Design Check question
- Files that need to be uploaded again
- High order volume, holidays and closures on weekends and major US holidays
Ordering for an event?
Leave extra time. We can’t accept responsibility for missed event dates or deadlines.
7. Shipping and Local Pickup
7.1 Shipping
We ship with UPS. The services and prices available to your address are shown at checkout. Delivery dates are the carrier’s estimates.
7.2 Your shipping address
Please check your address before you order. We can’t redirect a package once its label has been bought.
7.3 Responsibility in transit
Responsibility for the package passes to you when the carrier delivers it to the address you gave us. If you supply your own shipping label, it passes when we hand the package to your carrier; for Local Pickup, when you collect it. Damaged and lost packages are covered in Refund Policy section 8.
7.4 Local Pickup
You can choose Local Pickup in Houston at checkout. We’ll email you when your order is ready. Pickup hours are Monday to Friday, 11 AM to 7 PM Central. Orders not collected within 30 days are handled as described in Refund Policy section 9.
8. Refunds and reprints
Custom orders can’t be returned for change of mind
Every transfer is made to order from your files. We reprint or refund when the problem is ours.
In short: tell us within 7 days of delivery or pickup, with your order number and clear photos. Low-resolution files, artwork errors, screen-versus-print colour and pressing problems aren’t covered, except a file that passed Design Check and printed poorly because of a resolution or sizing problem Design Check should have caught (Refund Policy 4.3). The full rules are in our Refund & Reprint Policy.
9. Application and use
9.1 Follow our instructions
Pressing instructions are on each product page. Always press a test piece before a full run: results vary by garment, surface and machine.
9.2 Results we’re not responsible for
We’re not responsible for results from pressing outside our instructions, including the wrong temperature, pressure or time, an unsuitable garment or surface, or a faulty press. UV DTF transfers are applied by hand, without heat, to smooth, hard surfaces.
10. Limitation of liability
10.1 Our maximum liability
To the extent the law allows, our total liability for an order is limited to the amount you paid for that order.
10.2 Losses we don’t cover
We’re not liable for indirect losses, such as lost profits, lost sales, missed deadlines, the cost of blank garments or labour, or damage to garments during pressing.
10.3 Your legal rights
Nothing in these terms limits any rights you have by law that can’t be limited.
11. Changes to these terms
We may update these terms from time to time. The date at the top of this page shows the latest version. Changes apply to orders placed after that date; your order is covered by the terms in place when you placed it.
12. Governing law
These terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts in Harris County, Texas.
13. Contact
Questions about these terms? We’re happy to help.
Thread and Film
4127 Hollister St. Suite H, Houston, TX 77080
Email: info@threadandfilm.com
Phone: (832) 350-8693
Response time: within one business day