Privacy Policy
Your privacy matters to us. Here's exactly what we collect, why, and how we protect it.
Last updated: April 4, 2026
What We Collect
Name, email, shipping address, phone, and payment info when you order. Design files you upload for printing.
How We Protect It
SSL encryption everywhere. Payments by Stripe and PayPal — we never store your full card details on our servers.
What We Don't Do
We don't sell your data. We don't share your artwork. We don't spam you. Period.
Information We Collect
When you place an order or contact us, we collect:
- Your name, email address, and phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers)
- Design files you upload for printing
- Order history and communication records
We also automatically collect basic analytics data (pages visited, browser type, device) through cookies to improve our website.
How We Use Your Information
- Order fulfillment — to process, print, and ship your orders
- Communication — to send order confirmations, shipping updates, and respond to your questions
- Site improvement — to understand how our website is used and make it better
- Legal compliance — to meet tax, accounting, and regulatory requirements
Your Design Files
Design files you upload are used solely to produce your ordered products. We do not share, redistribute, sell, or claim ownership of your artwork. Temporary upload files are automatically deleted after 24 hours. Completed order files are retained for reprints and order history.
Payment Security
All payments are processed through WooPayments (Stripe) and PayPal. Your full credit card number is never stored on our servers. All transactions use SSL encryption.
Cookies
We use cookies to:
- Keep items in your shopping cart
- Remember your session when logged in
- Analyze site traffic (anonymous, aggregated data)
You can disable cookies in your browser settings, but some site features (like the cart) may not work properly.
Third-Party Services
We use the following third-party services that may collect data:
- Stripe / WooPayments — payment processing
- PayPal — payment processing
Each service has its own privacy policy governing how they handle your data.
Data Retention
We retain order data for as long as necessary for business operations, tax compliance, and customer support. You can request deletion at any time.
Your Rights
You have the right to:
- Access your personal data we hold
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise any of these rights, email us at info@threadandfilm.com.
Contact
Questions about this policy? Reach us at:
Thread and Film
4239 Browns Forest Dr, Houston, TX 77084
info@threadandfilm.com